Workstation PC Technician provides technical support for staff within an organization on any of the operating systems. They provide guidance to employees who provide technical support. Technicians also extend general technical assistance for supported applications. They provide service to clients. Technicians also provide support on assigned projects.
Among their primary responsibilities is to work their team members to diagnose and troubleshoot computer related issues. Technicians should have excellent verbal and written communication skills and need to be adept at customer service.
They should be prepared to work flexible hours and be available whenever required.
Workstation PC Technicians should support a robust network for popular operating systems, such as Windows, macOS or Linux. They should be proficient in working with servers and PCs/laptops.
Technicians install, configure, and troubleshoot workstations and networked printers, fix hardware and software issues, working with team members and vendors to fix issues, create and maintain documentation of existing and future computer systems. They add, modify, and delete user accounts including rights for all computer systems.
It’s not uncommon to see both terms abbreviated as SOW, but they’re actually two different entities.
The statement of work is a formal document used by project managers to broadly describe the project scope of work to be completed, responsibilities, and expectations within a particular project. It’s a commonplace tool for the management of vendor and freelance work on a project.
The scope of work is an element within that statement which more narrowly defines what work is to be done by the employees or contractor.
Think of it like the difference between retinol and vitamin A. Technically, they’re different compounds, but they’re used interchangeably because consumed vitamin A becomes retinol in the body. The scope is consumed within the statement and becomes one and the same.
The SOW as a whole is a planning tool that allows project managers to develop performance-based work relationships with vendors because all aspects of performance and subsequent assessment are laid out upfront.
It can be a standalone process OR written in conjunction with an RFP, or request for proposal, asking the freelancer to respond with a proposal.
Now that we’ve answered the question of what is SOW, it’s time to discuss the objective. The objective, or scope statement, clearly identifies the project’s objective and purpose. Think about how the project was initiated, who it benefits, what purpose it serves, why it’s needed, and when it needs to be ready for utilization? Asking all the pertinent who, what, when, and how questions can help determine each objective goal and end result in order to formulate a comprehensive scope statement. This will define what work is to be done and by whom. It will also define what constitutes success and failure of the project.
Still asking yourself “What is SOW exactly? The Scope of Work (SOW) is a tool that allows the business of all sizes, calibers, and niches from telecommunications to construction to communicate such vital business details with employees, vendors, contractors, and freelance workers.