Technicians should plan, install, and manage physical network cabling. They should interface with software and hardware vendors for technical support and warranty assistance.
Technicians help application teams to tackle complex technical responsibilities, such as debugging and supporting client systems. They keep themselves abreast of the latest technological developments by reading relevant literature and attending conferences/seminars.
Technicians are responsible for data recovery and system backups. They ask clients questions as part of pre-implementation asset discovery,
Future for Workstation PC Technicians
Job opportunities for PC support specialists are estimated to increase 11 percent during the 2016-2026 period, which is higher than the average for all occupations, according to US Bureau of Labor Statistics (BLS). Support services will be in demand because companies will upgrade their PC hardware and software, the government agency adds.
Educational Qualifications and Other Requirements
PC Technicians need to have a high school diploma along with at least two of experience of PC/laptop support, including deployment, at least two years of experience with fixing and repair of PC hardware, and at least one year experience in interacting with clients directly.
Technicians work under the guidance of IT representatives to receive assets, move equipment within an organization or between different facilities, update asset management system to reveal work executed, monitor day-to-day activities, stage equipment for build or image activity, interview clients to understand pre-deployment assets and perform equipment replacement activity.
Support technicians will have to troubleshoot computer peripherals and network usage, install and maintain PC hardware and software, undertake data recovery and system backups, and independently fix network communication issues.