To accomplish their primary goal of network monitoring and troubleshooting computer and telecommunication networks and systems, NOC engineer performs several tasks. A NOC engineer ensures smooth functioning of the network for business needs and keeps the downtime to a negligible level. The NOC engineer job description includes the following responsibilities:
To ensure maximum possible service availability and performance.
Monitor Systems: They monitor the performance and capability of computer systems using diversified tools. They figure out the malfunctioning of hardware, software, and environmental alerts. When a problem is recognized, NOC Engineers does the root cause analysis (RCA).
Troubleshoot Problems: They work to triage or troubleshoot the issues, within their defined areas. NOCs generally have standard operating procedures (SOP) that the NOC engineer will closely follow. This may include coordinating with third-party vendors, customer contacts, or other IT teams for a holistic solution.
Challenges Faced by Network Operation Engineer:
It is due to the difficulties involved with existing system networks and services, particularly in light of the acceptance of cloud setup and SaaS-based solutions, there are many challenges that network operations face.
Following are the critical challenges faced by the NOC Engineer:
Still asking yourself “What is SOW exactly? The Scope of Work (SOW) is a tool that allows the business of all sizes, calibers, and niches from telecommunications to construction to communicate such vital business details with employees, vendors, contractors, and freelance workers.